General conditions

Legal

    1. El domain


The domain GUILLEGARCIAHOZ.COM belongs to HOLA GUILLE S.L., CIF B. 87060141, with registered address at Calle Pelayo 43, 28004 Madrid.
Our products are available for sale at our online shop: www.guillegarciahoz.com email: guille@garcia-hoz.com
Purchases made at GUILLEGARCIAHOZ.COM are subject to the sales conditions laid out in this document and are regulated as distance sales by current Spanish legislation on the matter.

Prices, payment and security

    1. Prices

      All of our prices are indicated in euros (€), and include VAT for sales within the European Community.

      These prices are subject to change without prior notice.

      Sales from countries outside of the European Union, Canary Islands, Ceuta, Melilla and Andorra are charged without VAT. 

      All taxes, duties and customs charges are the responsibility of the client according to the existing legal provisions. The amount of these taxes will vary according to the value declared in the billing amount in euros and according to the country, and should be paid upon reception of the shipment.


    1. Payment

      The shipment of our orders is made after receiving and confirming the payment.

      We offer the following payment options:


    • Credit card: VISA, MASTERCARD. When you make your purchase you will be directed to the official page of our banking institution to make the payment in a totally secure way.

      • Bank transfers will be requested in advance via email.
        Payments by transfer are made to the banking institution “Banco Sabadell”.
        After this 48h period, if the payment has not been received, the order will be considered cancelled.

        • Paypal

          1. Security

            The online payment methods offered by our banking institution “Banco Sabadell" are based on secure servers, which guarantee that the information that circulates between our virtual shop and the bank is protected, is authentic and cannot be used by third parties. For this, protective algorithms are used (the information is transmitted encrypted in such a way so as to only be visible to banking institutions).

            Hola Guille S.L. does not store this information in any way.


          1. Delivery times

            Spain: The reception periods depend on the delivery address and vary from 3 to 15 working days.


            These periods are indicative and depend on the transporter. Hola Guille S.L. does not take responsibility for delays that are out of our control under any circumstances.


            Orders of articles that are available and in stock are prepared for shipment in the 24 hours following payment of the order, from Monday to Friday, 9.30am to 7pm (excluding bank holidays).


            Orders of articles that are not available/in stock have a delivery period that varies from 1 to 3 months, depending on the article. These periods are indicative and depend on our suppliers.


            For more information on these deliveries, contact our customer care service: guille@garcia-hoz.com


            Opening hours: From Monday to Friday, from 10.30am to 2pm, and 5pm to 9pm


            Customer care telephone line: +34 910 224 745 


          1. Exchanges and returns

            In the event that something arrives broken, send an email to guille@garcia-hoz.com and we will replace the item as soon as possible. If this is not possible, we will transfer the full amount to you.


            Once the return is accepted by our customer service department, the client will receive instructions on how to ship the goods.


            For every order made on the guillegarcia.hoz website, Hola Guille S.L reserves the right to cancel and proceed to partial or total return of the order.


          1. Responsibility
          2. Hola Guille S.L does not take responsibility for improper use of the products purchased.

          1. Validity

            We reserve the right to modify prices, articles, offers and other commercial conditions without prior notice.


          1. International orders

            For international orders, send an email to guille@garcia-hoz.com and we will organize the shipment.

             
          1. Copyright

          All illustrations, the name of the shop and photos of the shop are protected by intellectual property law. Any misuse may be pursued legally.