LEGAL CONDITIONS

PRIVACY POLICY - INFORMATION ON THE PROTECTION OF PERSONAL DATA

The company that owns this website and is responsible for the personal data you have provided to us, as well as the processing thereof, is HOLA GUILLE, SL Sociedad Unipersonal, incorporated in Spain, with registered office at Calle Pelayo 43, 28004 Madrid with CIF b87060141 (hereinafter “HOLA GUILLE”).

Any information to which we have access that allows us to identify you, such as name, surname, email, address, telephone numbers, type of device, debit or credit card number, etc. (hereinafter, “Personal Data”) will be stored and used in accordance with the provisions of this Privacy Policy, the basic aspects of which are as follows:

• Data controller: HOLA GUILLE SL CIF B87060141
• Address: Calle Pelayo 43, 28004 Madrid - Spain
• Email address guille@garcia-hoz.com
• Contact DPD guille@garcia-hoz.com
• Purposes of the treatment Management of profiles, users and clients
• Purchasing and services management
• Information sending management, advertising
• Loyalty program management
• Sales prospecting and preference analysis
• Management and provision of personalized services, promotional campaigns; sending individualized benefits and offers
• Customer satisfaction and service quality surveys
• Customer service
• Legitimation Execution of purchase and sale agreements
• Consent of the interested party
• Legitimate interest of HOLA GUILLE
• Compliance with a legal obligation
• Fulfillment of a contractual obligation
• Recipients Personal Data will not be transferred to third parties.
• Rights of the interested party Access, rectification, erasure and objection, limitation and portability of your Personal Data

The following sets out the basis on which HOLA GUILLE will process your Personal Data when you provide it to us as a user of this website ( www.guillegarciahoz.com )

PERSONAL DATA OF THE INTERESTED PARTY

If you register to make purchases, receive our newsletter, or for any other reason, or if you allow us to send you communications about our products that are not directly related to your purchase, or if you have requested to receive catalogs, offers, promotions, or other benefits, the Personal Data you provide will be incorporated into a database managed by HOLA GUILLE SL and will be used solely to send you information and advertising about our products, in addition to the specific purposes you have requested in each section. The sending of information and advertising is based on the consent requested from you on each occasion, and in no case will the withdrawal of this consent affect the execution of the purchase or service contract you request.

If you provide us with Personal Data of third parties, you are responsible for having informed and obtained the consent of those persons to provide it for the purposes indicated in this Privacy Policy.

TRANSFER OF PERSONAL DATA

To process your purchase or provide the requested service, we may need to share your Personal Data with third parties who provide us with support services, such as financial institutions, fraud prevention agencies, technology service providers, logistics, transportation and delivery companies, customer service representatives, or authorized distributors near your home or where you purchased your parts. By providing your Personal Data, you authorize us to process and share your information with these partners. Your authorization also extends to cases where, for the efficiency of the service, these providers may be located in the United States of America or other third countries outside the European Economic Area that do not provide a level of data protection equivalent to that of your country or, where applicable, to that of the European Union, even if there is no adequacy decision by European authorities regarding these third countries.

Your Personal Data will not be otherwise transferred, disclosed or modified without your prior consent, except as required by law.

PERSONAL DATA RETENTION PERIOD

Your Personal Data will be kept in our database for as long as the relationship with you is maintained, depending on the purpose for which it was provided, and you do not request its deletion.

Once the purpose has been achieved, or any of your data protection rights have been exercised, your Personal Data will be stored, duly blocked, for the legally prescribed periods during which any liability for HPOLA GUILLE may arise. After these limitation periods have expired, your Personal Data will be finally deleted from our databases.

DEVELOPMENT OF AUDIENCE SEGMENTS

In order to offer you products and services tailored to your interests and improve your user experience, HOLA GUILLE may segment audiences, but in no case does it create individualized or personalized profiles that could identify and monitor the user. To create these segments, HOLA GUILLE may collect, analyze, and create a "user profile" based on the user's interaction with the website and with HOLA GUILLE.

This information allows HOLA GUILLE to improve the information it sends to Users – whether based on the User's consent or HOLA GUILLE's legitimate interest – via email and telephone, when such consent has been provided, taking into account their activity. Additionally, HOLA GUILLE may generate aggregated and statistical reports for internal analysis and to measure the effectiveness of its campaigns sent through these channels.

The creation of these segmented audiences is based on HOLA GUILLE's legitimate interest in carrying out the aforementioned processing of user interaction data, without prejudice to your rights as a consumer.

YOUR DATA PROTECTION RIGHTS

At any time, you may exercise your rights of access, rectification, erasure and portability with respect to your Personal Data, as well as the right to limit or object to its processing, and you may also revoke your consent to the above-mentioned transfer of data, by contacting the Data Protection Officer or the Data Controller at the addresses provided above.

In your request to exercise your rights, you must indicate the reason for your request and we may request a copy of your ID card, passport or other valid document that identifies you before processing your request.

Furthermore, if your request is not satisfied, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).

COLLECTION OF PERSONAL DATA AND PURPOSES OF ITS PROCESSING

In addition to this general Privacy Policy section, you should consult the specific section of this website that corresponds to each of our services or functionalities, since there may be, in addition to the general ones included here, other particular conditions for each section that may require specific processing of your Personal Data.

There is certain information - which will be marked as mandatory - without which it will not be possible to manage your registration as a user, as a client, as a beneficiary of a personalized offer or promotion, or as a recipient of other advantages, functionalities or services available through this website or that have been offered by HOLA GUILLE through other means.

You guarantee that the Personal Data you have provided is true and accurate and agree to notify us of any changes or modifications to it if relevant to the provision of our services. If you provide us with Personal Data of third parties, you are responsible for having informed them and obtained their consent to provide their data for the purposes indicated in this Privacy Policy or in the various sections of this website. Any damages that may be caused to HOAL GUILLE or a third party by the communication of erroneous or incomplete data or information, or by providing information without the consent of the data subject in the registration or purchase forms on this website, will be the sole responsibility of the user who provided such information.

HOLA GUILLE will process your Personal Data provided by you for the following purposes:

1. To manage your registration as a user of this website, both for the purpose of identification and to give you access to the products and services available to registered users.
2. To manage the fulfillment and execution of the purchase agreement for the products acquired by you or any other contract signed by you through this website.
3. To provide customer service to resolve any issues, complaints, claims, questions, or suggestions submitted by users through the website, by phone, or any other means, regarding any matter related to HOLA GUILLE's products and services, as well as the website's functionalities. Requests, issues, and questions submitted by users may be recorded, along with HOLA GUILLE's responses and other procedures to manage and track user requests.
4. To contact you by phone, email or other equivalent means of communication regarding products and services purchased or contracted by you or functionalities of this website, including those related to security.
5. To inform you, if you have subscribed to our newsletter, about our products and services, by email or any other means of communication accessible through the data you have provided to us.
6. To internally analyze the tastes and preferences of our users and customers in order to improve interaction with them, generate audience segments, and improve our marketing actions and sales.
7. Execution of general promotional campaigns and private sales.
8. Send commercial communications from HOLA GUILLE when you have accepted the box relating to the receipt of communications, including electronic ones, enabled for these purposes.
9. HOLA GUILLE may also send commercial communications regarding products and/or services similar to those previously contracted by the User, without the need to obtain consent based on the legitimate interest of HOLA GUILLE.
10. Customer satisfaction and service quality surveys.
11. Management and processing of personalized services, including the application of benefits, offers and personalized promotions for a selection of clients.
12. Conduct customer satisfaction and service quality surveys
13. To handle user communications and our customer service. To this end, HOLA GUILLE may contact users through any provided communication channel in order to address the query, complaint, or claim submitted through the channels and means made available to them.

UPDATES AND CONTACT

HOAL GUILLE may review and update this Privacy Policy at any time. Any changes to this Privacy Policy will be posted and, to the extent reasonably possible, communicated to you. In any case, please visit this document frequently to stay informed.

If you have any questions, wish to exercise any of your rights, or have any concerns about this Privacy Policy and how we process your Personal Data, you can contact us at the following address: guille@garcia-hoz.com